Privacy Policy

Information we collect

We collect information in three ways: information you give us directly, information collected automatically as you use the site, and information we receive from insurance carriers and other partners in the course of placing coverage.

Information you provide may include your name, contact details, business information, property and vehicle details, prior insurance and loss history, and other facts needed to prepare a quote or service a policy. If you apply for coverage, this can include information that carriers treat as sensitive, such as driving records or details relevant to underwriting.

• Contact information such as name, email address, phone number, and mailing address.
• Insurance information such as coverage requested, policy details, prior carriers, and loss or claims history.
• Usage information collected automatically, such as IP address, browser type, pages viewed, and referring pages.
• Communications you send to us, including messages, form submissions, and support requests.

How we use your information

We use the information we collect to operate our business and to serve you as an insurance client.

• To prepare quotes, place coverage, and service policies with insurance carriers.
• To respond to your questions, requests, and support inquiries.
• To maintain records required by law and by our carrier and regulatory obligations.
• To improve our website, content, and services.
• To send you information about your policies or, where permitted, relevant updates you can opt out of at any time.
• To detect, prevent, and address fraud, security issues, and misuse of the site.

How we share your information

We do not sell your personal information. We share information only as needed to provide our services and as described below.

• Insurance carriers, wholesalers, and surplus lines brokers, to obtain quotes and place or service coverage on your behalf.
• Service providers who support our operations, such as hosting, analytics, and communications vendors, under contracts that limit their use of the information.
• Legal and regulatory authorities when required by law, subpoena, or a governmental request, or to protect our rights, safety, and property.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to this Policy.

Cookies and analytics

We use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

We may use privacy-conscious analytics to measure traffic and improve content. These tools collect aggregated usage information and do not identify you personally on their own.

Your privacy rights

Depending on where you live, you may have rights over your personal information, including the right to request access to it, to request correction or deletion, and to opt out of certain sharing. California residents have specific rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act.

To exercise any of these rights, contact us at privacy@menloinsurance.com. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.

Some insurance records are governed by separate rules under state insurance law, and certain information must be retained even after a deletion request.

Data security

We maintain administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send full account numbers or other highly sensitive details through unsecured email.

Data retention

We keep personal information for as long as needed to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Insurance and financial records are often subject to retention periods set by law.

Children's privacy

This website is intended for adults and for business use. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us information, please contact us so we can remove it.

Third-party links

Our site may link to carrier portals and other third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing information.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Your continued use of the site after an update means you accept the revised Policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact Menlo Insurance Services at privacy@menloinsurance.com. For general help, write to support@menloinsurance.com.

Menlo Insurance Services, CA License No. 6020106.